Basic banking services at POP Bank
POP Bank provides basic banking services on an equal basis to all individuals who are legally resident in the EEA
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A payment card that allows you to withdraw cash from your account and pay for purchases in shops and online (page in Finnish)
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Payments You can pay bills or transfer money as standing orders, e-invoices, direct debits and direct payments.
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Notice!
Please note that POP Bank provides its services in Finnish and Swedish. If you want to conduct your business in another language, you have the right to use an interpreter. You will then be responsible for any costs you incur from using an interpreter. Agreements can only be made in Finnish and Swedish, and it is always the bank’s responsibility to ensure that the customer understands his or her rights and obligations under an agreement.
Basic banking services are offered to all retail customers who are legally resident in the European Economic Area (EEA).
We process applications for basic banking services as quickly as possible and no later than within 10 banking days from the date on which all required information and documents have been received.
If we refuse to provide you with the services, we will always inform you in writing of the reasons for the refusal and how to appeal the decision.
Identification documents accepted by the bank
For more information on basic banking services, see the website of the Finnish Financial Supervisory Authority: https://www.finanssivalvonta.fi/en/consumers/basic-banking-services/
The following price lists and conditions apply to basic banking (pages in Finnish):
- A basic payment account
- A payment card
- Making payments
- General terms and conditions for the e-invoicing service ›
- General terms and conditions for euro payments within the Single Euro Payments ›
- General terms and conditions for outgoing and incoming foreign currency payments ›
- General terms and conditions for SEPA direct debit for payer customers ›
- Terms and conditions for the direct payment service ›
- Terms and conditions for the online payment service ›
- Online banking ID and strong electronic identification
A Strong electronic identifier
Your basic banking services include a strong electronic means of identification, which enables you to log in securely not only to the bank’s own services, but also to many other services – such as public authorities’ online services.
To be granted a strong electronic means of identification, you must have a Finnish personal identity code and be entered in the Population Information System. We must also be able to verify your identity using one of the following valid documents:
- A passport (including a diplomatic passport) or identity card (issued after 1 March 1999) issued by a Finnish authority
- A passport or identity card issued by an authority in the European Economic Area (EEA), Switzerland or San Marino
- A passport issued by another country, on a case-by-case basis, if its authenticity can be reasonably verified during identification
If you do not have any of the documents listed above, you can visit a police station to have your identify verified. The police will verify your identity and issue a certificate of initial identification that will be sent directly to the bank by registered mail. For more information, visit the police website: https://poliisi.fi/en/instructions-for-applying-for-identification-for-the-purpose-of-electronic-identification-documents
If you do not meet the requirements for a strong electronic means of identification, we can offer a more limited method of identification that works in the bank’s own payment services, but not in other online services.